SHIPPING METHODS, TIMES AND COSTS
Shipping options may vary depending on the delivery address, what time you place your order and item availability.
When you process your order, we will show you the shipping methods available, the cost and the estimated delivery date.
Please note that deliveries are only made on working days.
Please remember that the shipping address of your order must be in the same market/region as where you made the purchase.
HOME DELIVERY
Delivery in 2-8 working days
Shipping will be free if your order includes non-discounted items worth over 350.00 AED.
If you have purchased as a registered user, you can modify the delivery address by accessing your order details in your account; if and when the order status allows to do so.
FREQUENTLY ASKED QUESTIONS
WHEN WILL I RECEIVE MY ORDER?
When placing the order, we will provide you with the estimated delivery date. Then you can track it from your account or, if you purchased as a guest, from the link in any of the emails we have sent you about your purchase.
CAN I CHANGE THE SHIPPING METHOD?
The selected shipping method cannot be changed if the purchase has been completed.
WHAT HAPPENS IF MY ORDER CANNOT BE DELIVERED?
If you have chosen home delivery and were absent at the time of delivery, please contact us and we will verify with the courier.
CAN I REFUSE TO RECEIVE MY ORDER?
If you no longer wish to receive your purchase, please contact us.
CAN MY ORDER BE DELAYED?
If we are unable to deliver your order on the estimated delivery date, we will send you an email and you will be able to see the new delivery date in your order details.
MY ORDER SHOWS AS HAVING BEEN DELIVERED, BUT I HAVEN’T RECEIVED IT. WHAT CAN I DO?
If you have not received your order, but it is recorded as delivered, please contact us and we will check with the carrier.
ORDERS IN SEVERAL SHIPMENTS
Sometimes we will offer to send your order items in multiple deliveries, depending on their availability, so that you receive them as soon as possible.
When selecting the shipping method, we will show you the different options available for each delivery, as well as the additional costs, so that you can choose whichever one is most convenient.
WHERE DO WE SHIP?
At Savelle Lifestyle, we try to reach every destination. If there are any shipping restrictions on your address, you will see them when you complete your order.
Please note that if your order includes a bulky item, neither the store shipping nor drop point options will be available.